Shipping policy
Shipping Policy
At Aurora Aroma, we are committed to delivering your products safely and efficiently. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping (U.S.): 3–7 business days
- Expedited Shipping (U.S.): 2–3 business days
Please note that delivery times are estimates and may vary depending on carrier delays or external factors.
Free Shipping
We offer free standard shipping on orders over $199 within the United States.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
Shipping Locations
We currently ship within the United States.
For international shipping inquiries, please contact us at support@auroraaroma.com.
Address Accuracy
Please ensure that your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
Lost, Stolen, or Delayed Packages
Aurora Aroma is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is delayed or missing, please contact the shipping carrier directly.
If you need assistance, feel free to reach out to our support team.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery at support@auroraaroma.com with your order number and photos of the item. We will gladly assist you with a replacement or solution.
Contact
For any shipping-related questions, please contact us at:
support@auroraaroma.com
